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Melvin Balamani photo
Israel, Jerusalem
1 Level
743 Review
38 Karma

Review on LOVUS by Melvin Balamani

Revainrating 1 out of 5

The LOVUS Online Store: Unable to Meet Expectations in Terms of Quality and Support

I was interested in giving LOVUS, an online store, a try because I frequently shop for tools and home improvement goods. Regrettably, I came away from it all feeling disheartened and irritated. To begin with, there wasn't a lot of variety in the goods they offered. Although they claimed to have a broad selection of products, the reality was that their selection was small and usually unimpressive. When I finally did locate what I needed, the prices were much higher than I had anticipated. When my purchase finally arrived, I discovered that the products were of subpar quality. Neither the tools nor the light fixtures I bought were as sturdy as I had thought they would be. The company was obviously trying to save money by sacrificing the satisfaction of their clients. I attempted to get in touch with customer support to voice my dissatisfaction, but they were unhelpful and condescending. They seemed less concerned with helping me resolve my problems than they were with brushing me off. Customer service is crucial for the success of any online shop, but it was obvious that this one didn't care about its clients. If you're in the market for high-quality tools or home improvement supplies, I wouldn't suggest LOVUS online shop. They have a small variety, expensive prices, and poor service. Don't bother, just go somewhere else.

Pros
  • Affordable rates
Cons
  • occasionally slow customer support response