I originally purchased this alarm clock without the bed shaker option. It worked fine for a while until the numerals on the display started to slowly fade. I remembered that the manufacturer had extended the warranty for the unit when I registered the product on their website. I contacted the manufacturer and they offered to replace the unit with an upgraded clock that has the bed shaker option. The replacement arrived quickly and I have been very pleased with it. The blue numerals show up well during the day and are dimmable for the evening. The bed shaker is a great feature to have. I am very pleased with the great customer service I received from the manufacturer and the quick order processing of Best Buy.
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