Let's see after my brother left for work the TWC tech started telling me the problem was with the modem and it just couldn't connect. He said he had a spare in the trunk (how well prepared!) and that I could rent it. I told him to keep checking. After another 15 minutes he said that the device just couldn't connect to the network. I told him I would subscribe to his work but I would not rent from TWC. I will buy more (if necessary). Within 30 seconds of the tech leaving, I called TWC support in Cincinnati and spoke to Adrianna. We went through my account line by line. Strangely, my MAC address was wrong. Oddly enough, my modem worked after pinging, rebooting, and turning it back on. Thanks Adrianna This modem works great. Just beware of technicians who will try to trick you.
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