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enQuesta CIS Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Vertical Industry, Public Works

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Description of enQuesta CIS

The enQuesta core CIS solution has been built on the expertise gained from helping municipal and investor-owned utilities in streamlining their strategic goals, fulfilling customer commitment and driving operational excellence.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great customer service & detailed approach

They were very thorough with our needs analysis and helped us to understand what they could do for us. After receiving quotes, we realized that our current system was substandard and outdated (our old vendor had even stopped supporting it). We decided to go forward with Enquesta as they seemed to have the best fit for our environment. Our implementation process went well, but when I received an email stating "We are going live at midnight," I started getting nervous about the impact this would…

Pros
  • Fast turnaround time
  • Timely communication during projects
  • Great customer service!
Cons
  • Some difficulties

Revainrating 5 out of 5

Great System For Account Management And Billing

I like that it is easy to use for both IT personnel as well as end users. It's very customizable which allows us to create our own templates or workflows when needed without needing an expert developer! There are some things about this system we wish were better but nothing too major - just minor tweaks here n there would be helpful if you're looking at new features/functionality with your current software package (e.g., moving data between databases). If all of what comes standard was…

Pros
  • Easy access
  • Flexibility in termsof report formats / export options.
  • Great support team who helped me through problems while tryingto get up and running quickly after implementation.
  • Reporting available right from web site
Cons
  • Mostly okay, but...

Revainrating 5 out of 5

enQuesta is the best automation software I've used

The best part of using enQuesta is that they are extremely flexible when it comes to customizations and integrations. I have used other products but nothing compared to enQuesta's level of flexibility. It would be nice if they could give more guidance to those who do not have much experience with this type of software. They really do help you out. We needed a system that was flexible enough to handle all of our needs. We were able to use enQuesta for our financial reporting as well as…

Pros
  • Easy integration
  • Flexible platform.
  • Great Customer Service Team, especially in regards customer support issues
Cons
  • There are troubles