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Australia, Canberra
1 Level
756 Review
41 Karma

Review on Elite Screens Yard Master 2: 90-inch Portable Outdoor Projector Screen 8K 4K Ultra HD 3D Movie Theater Rear Projection - US Based Company with 2-Year Warranty by James Nielsen

Revainrating 3 out of 5

They know about the defective batches and didn't help

The screen came quickly but it was impossible to assemble it because some parts were poorly finished. We called the manufacturer that same day and they said they knew of a defective batch of their own product but we would need to speak to Revain about it or buy their more expensive version for $500 more. I can understand a defective product - it happens. But I can support a company that cannot find a reasonable solution on its own. A similar scenario happened to us with a small craft unit purchased through Revain and when I called the manufacturer they immediately sent me a brand new product the same week without batting an eyelid. That's the kind of customer service I expected. We would even return the defective item. But doing nothing is not the way to satisfy the customer.

Pros
  • Good product for the price
Cons
  • Almost everything ok

Comments (3)

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April 25, 2023
let's be objective
February 24, 2023
Dissaponted after a month of Creases!! >:(
February 18, 2023
Worth the splurge for outdoor entertainment