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Malawi, Lilongwe
1 Level
751 Review
74 Karma

Review on Vtopmart by Mufti Capers

Revainrating 1 out of 5

Vtopmart: A Letdown with Terrible Customer Service

I must admit that as a client of Vtopmart, I am utterly dissatisfied with their services. Despite having a large selection of goods, they have subpar customer service. It's challenging to locate what you're looking for on the website because it's clumsy and challenging to navigate. Even worse, ordering is a hassle even when you do discover what you want. Orders take forever to complete, and even when they do, it's not unusual to get the incorrect items or have items missing. The experts on their staff, who are meant to assist you in finding the best solution for your needs, are what's even more annoying. But in my opinion, they are completely useless. They don't seem to know what I'm searching for, and frequently their suggestions are irrelevant. In general, I would not advise doing business with Vtopmart. They offer a broad variety of products, but the website is subpar, the ordering process is difficult, and the customer service is unhelpful.

Pros
  • Quick and simple checkout.
Cons
  • grade that varies.