I work in a call center. I bought this to use with my avatar phone. I checked the avaya phone model to pick the right headset. After using for 2 weeks, I like the ability to head out of both ears. It is not too tight. But today I noticed the calls are scratchy. So I picked the handset and no scratchiness to the calls. Very disappointed in sound quality. I will likely return. Hoping it is just a bad headset.
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