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France, Paris
1 Level
751 Review
65 Karma

Review on XGEAR by Govindarajan Diepenbrock

Revainrating 1 out of 5

XGEAR: Full of Potential, but Never Reliable

As a specialist in home improvement projects, my time spent with XGEAR has been a mixed bag. Their commitment to providing customers with products that are high in quality, perform well, and offer good value is commendable; however, I've found that their products are inconsistent. There are a few of their products that live up to my high standards, but the majority of them don't even come close. In addition, the quality of their customer support is inconsistent; while some of their representatives are helpful and quick to respond, others appear uninterested in finding solutions to customers' problems. Although I appreciate that XGEAR is always working to enhance their products and services, the fact that they are not consistent makes it difficult for me to trust them as a reliable provider. Although I have had good results with some of their products, I would not recommend making a purchase from XGEAR without first exercising extreme prudence and conducting extensive research on the company.

Pros
  • Excellent customer support
Cons
  • Customer support is slow to respond.