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24HourFlex Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
HR, Benefits Administration

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Description of 24HourFlex

We administer FSA, HSA, HRA, Commuter Benefit, Direct Billing, and COBRA benefits to companies nationwide. By pairing powerful technology with unmatched customer service and personalized support, we create an all-inclusive benefits administration experience.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Great software, great customer support & awesome benefits

The best thing about this system is it has really helped my business out by creating transparency in our accounting process for employees benefit plans! I would like more options because there are only so many things you can do when using Flexible Spending Accounts (FSAs) or Health Savings Account/s as they're called now days. It's been easy enough that anyone could use them without any training needed at least up until recently where some of their features have changed drastically from what…

Pros
  • I like how easy it is to use and the amount of information that can be retrieved from it
Cons
  • I wish there was more options available and more features to use

Revainrating 5 out of 5

Excellent benefits software with great customer service

The ease of use for our employees is one thing that I like best about this system! It makes it easy not only from filling out paperwork but also making payments online or at any time via phone calls/texts (which are free!). They have been very helpful in troubleshooting some issues as well since they're always there if you need them when their office hours aren't open yet during business days; however - sometimes things do fall through which can be frustrating especially towards end month…

Pros
  • Easy access to all information with simple steps
  • Ability make requests, view details &amp ; updates easily.
  • Processes payroll quickly without errors being present
Cons
  • Some problems

Revainrating 5 out of 5

Great Benefits website for employees

I like that it is easy to navigate and get through each step of my benefit enrollment process quickly. It's also nice they have so many different plans for you to choose from! There are some things about this site that could be improved such as their billing system not being able to see previous months bills or statements if there were any issues in the past. It has helped me enroll in my health insurance plan quickly and easily without having to go though multiple sites since I am switching…

Pros
  • The website was very user friendly, fast loading pages with no problems at all when filling out paperwork online.The staff member who took care up processing everything went above normal customer service practices by calling twice while we worked something else together.
  • I used them both before our new employer switched over too much data/information into one place which made access difficult
Cons
  • All fine