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Better Uptime Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
IT Infrastructure, Monitoring Software

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Description of Better Uptime

Better Uptime is a radically better infrastructure monitoring platform that calls the right person on your team if anything goes wrong. Schedule on-call duties, receive helpful alerts, and collaborate on solving incidents faster than ever. Get a beautiful branded status page on your domain and keep your users informed. Made to fit into your workflow with over 100+ integrations.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great interface with plenty capabilities

The dashboard is easy to use and has all of our tools we need. It's also very customizable so we can do just about everything within it. For example, I was able to create an API request directly from my dashboard which I couldn't do in the website. I wish there were more reports for each user. We've got some really important metrics but they are buried within multiple tabs. It would be great if you could export them into one report or even add another tab for the specific metric that you want…

Pros
  • Ease of Use
  • Easy configuration options (easiest software ever)
  • Dashboard interface with many widgets/tools included
  • Ability To Create Custom Alerts & ReportsEasy integration between SaaS applications via APIs ecommerce sites like ShopifyAPI support

Revainrating 5 out of 5

Excellent customer support and great product

It's easy for customers to use as it integrates with most of their systems (Salesforce, Zendesk etc). The customer support is excellent too! We've been using this product since 2014 but we had some issues in earlier years so they were able to help us out as needed. I highly recommend them. They're very responsive and are always willing to assist you when problems arise. There wasn't much about it that was bad - just minor things like having a few more features or perhaps a little easier to…

Pros
  • Also available 24x7 live chat option also accessible through smartphone apps if desired this provides an enhanced overall service experience..Greatly improved SLA adherence compared previous supplier offering unacceptably poor uptimes even though contractually
Cons
  • Some disadvantages

Revainrating 5 out of 5

Great monitoring solution with tons off customization

I like they are constantly improving new features and adding them to their dashboard making it more feature rich and easier for me as administrator. Dashboard could use some enhancements and minor changes but overall it works perfectly fine. No dislikes so far. We can monitor our servers uptime via this service and also have alerts when there is downtime and other important information. It's very powerful tool and saves our time in many ways and allows us to work remotely which is great! The…

Pros
  • Easy interface
  • Intuitive workflows
  • Flexibility with reportsEasy setup, minimal learning curveVery intuitiveUI/UXExcellent support teamQuick responses from dev staffGreat customer feedback loopAble create customizable dashboardsIntegration into PRTG Network MonitorAutomated email notificationsAlerting systemIncludes alert rulesSecurity monitoring capabilitiesData exports (CSV files)API accessAbility add pluginsEasily changeable color schemeFlexible configuration
Cons
  • Some disadvantages