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Feefo Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Commerce, E-Commerce Software

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Description of Feefo

Real people. Real reviews. Real insight. Feefo isn't a typical reviews platform. It allows you to collect and analyse valuable feedback gathered directly from genuine customers - but real reviews are just the beginning. As well as helping to increase conversion rates, improve SEO and reduce churn, Feefo gives you the tools to gather incredible insight that you can use to improve your customer experience, build trust in your brand and make better business decisions.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great Account Management & Customer Service

The customer service is great, they have an in-house team who are always willing to help out with any queries you might be having (and I've had some!). They're very easy going too! You can tell that there's genuine passion for what they do from their website / blog - it really shows when reading through your account history or chatting live via the chat feature. Sometimes my emails don't get answered straight away but generally if someone does reply quickly then everything goes smoothly…

Pros
  • Very user friendly

Revainrating 4 out of 5

Great Customer Service Platform: Feefo

They are very thorough in their assessments of our website, they give us feedback straight away when things go wrong or not as expected which is great to know! The customer service team respond extremely quickly too - we've had issues with other online platforms but have never experienced this from them before!! We're currently using feeboo for all aspects related (and unrelated)to web design/development; SEO & marketing campaigns etc so it's been invaluable having an agency that understands…

Pros
  • The customer service team are very friendly and respond quickly to any issues
Cons
  • I have not experienced any dislikes with this service

Revainrating 5 out of 5

Great Customer Service With A Very Pleasant Atmosphere

I have had excellent service from this organisation, they are always so quick to respond with any queries that we may come up against and it's great when you receive an email within minutes of posting your query! Nothing really in particular - just as good customer care across all areas which can be hard at times if not getting back straight away or having some delays during busy periods for example. We use Feefo because their system is easy enough for our customers who do not speak English…

Pros
  • Great client support
  • Easy access via phone call.
  • Very helpful staff members available 24 hours per day 7 days week through multiple channels including telephone lines,
  • Quick response time especially after working hrs due deadlines set by my employers'
  • Email correspondence sent promptly'Cons': Not applicable
Cons
  • There are nuances