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IDICIA Line-ID Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
IT Management, Other IT Management Software

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Description of IDICIA Line-ID

Our Wireless Flagging and LNP service is called Line Identification, or Line-ID. Line-ID tells you valuable information about the phone number that is calling you, or the phone number you are calling and is the result of a proprietary process combining discrete, authoritative information attributes from agents of the United States Federal Communication Commission (FCC) and the Canadian Radio-Television and Telecommunications Commission (CRTC) and proprietary information maintained by PacificEast’s Research Department. Our process combines these authoritative sources into a powerful tool to help you know important information like the phone number location and type which can help you stay in TCPA compliance. There is also a version of LIA that decodes international numbers, providing you with information about the phone number’s assigned location, the type of device (landline or wireless) and the telecommunications service provider. Our Line-ID service looks up every US and Canadian number against authoritative porting information. That is important because if you use a low-grade service that only looks at the first 6 or 7 digits of the phone number you are going to get the wrong answer more than 20% of the time. The reason is that consumers can 'port' their phone number from one telephone company to another and most often when they do this, they port their old landline to a wireless provider. If you buy a product that doesn't take porting into consideration and you ask that product about a phone number that has been ported, it would tell you the wrong answer.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Very simple software but can be powerful if used correctly

Having one call center out of state was always an issue for our business with being able to talk with real people who actually know what they're doing. Now I'm not worried about having calls handled locally! We have been using this product for years now without problems. It's really helped us when we get customers or coworkers calling in after hours trying to reach someone within the office because they aren't available during standard work hours. I like that it is easy to use, the interface is

Pros
  • I like that it is easy to use and the interface is friendly
Cons
  • I dislike that it is hard to use for new people

Revainrating 5 out of 5

Great tool and service that helped our business operations

I like how this app can help to know who calls me at my current location without having go out in public for it! It's very handy when i'm working remotely because sometimes people call but they don't have their mobile devices with them so we could be missing an important contact/client etc. Sometimes there might also appear some delays before getting answer during peak hours especially if its between 3pm - 5am since most likely everyone will sleep then which may cause issues regarding time…

Pros
  • Easy access from our smartphones via internet connection.
  • Not limited by geographical restrictions anymore due technology advancement today compared than 10 years ago back home country Philippines only has 2Mbps download speed limit per month yet here now you're connected all over world easily thru Internet connectivity available
Cons
  • There are disadvantages