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Numa Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Business Services Providers, Virtual Receptionist Services

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Description of Numa

Numa is a new kind of answering service that gives your customers instant, accurate responses for one low monthly rate — plus no hidden fees or contracts. Instantly greet callers, engage customers in text conversations and automate tasks and followups. View detailed, real-time conversation records to keep a pulse on the customer experience and update automatic responses to ensure customers get a helpful answer every time. Try Numa for free today!

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Easy CRM - All Accounts In One Place

1. The ease with which you can manage the account2. You can easily view all your accounts with one dashboard3. It's very cheap4. User friendly interface5. Great support and team in place who responds right away to any queries you have.1. Sometimes I see some delays when doing transactions2. There could be some customization that is needed as far as UI and UX is concerned3. Integration with other software could improve its capabilities4. A little more marketing should be done especially during…

Revainrating 4 out of 5

Reliable answer services even during off-hours

The ability to have all my business related questions answered by someone who has the expertise I need at the moment with just a few clicks makes it so much easier than having to try and find people myself. It would be great if we could change our messages and answers but as long as it keeps working well then it's not an issue. We are able to quickly identify issues within our system and fix them easily without needing to spend hours finding out what is causing problems ourselves. The ability…

Pros
  • Very intuitive, powerful software that meets most needs when used properly (which can depend in part upon user experience)
Cons
  • Can get slow during peak times or high traffic periods; some basic HTML formatting capabilities should come standard along side templates

Revainrating 4 out of 5

Easy setup and great customer service

I love how easy this system was to use. It allowed me to control my phone calls from anywhere with an internet connection which meant i didn't have to leave home during business hours. The ability to see all incoming calls including who called before they even left voicemail helped tremendously when you were trying to track down people. Sometimes it would freeze up making it difficult to navigate through menus but overall it worked really well. When we first set up our phone system we started…

Pros
  • I like how easy it was to use and the ability to set up a variety of different phone calls from anywhere with an internet connection
Cons
  • The system was a bit difficult to navigate when trying to access certain menus