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RepuGen Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Marketing, Online Reputation Management

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Description of RepuGen

RepuGen is a healthcare reputation management and patient satisfaction software for medical groups, urgent care centers, hospitals and individual physicians. Our core mission is to help you nurture your patient relationships and drive happy patients to post positive reviews on Yelp, HealthGrades, RateMDs, Google, and more. RepuGen effortlessly increases your online reviews through a fully integrated and automated patient outreach process. You will be notified the moment a patient has a negative experience, so you can reach out to perform service recovery before they post a negative review. With more positive reviews, your practice will be ranked higher than the competition, ultimately attracting new patients. RepuGen also provides practice managers with tools to manage new review notifications, negative ratings, patient outreach documentation, and reports. You’ll be able to understand every piece of your patients’ feedback through our simplified reporting and machine learning driven analytics. RepuGen helps you to step into your patients’ shoes to better their patient experience while growing your practice’s outreach and creating a great, online reputation.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Highly recommended customer experience software

We were using repugen for more than 5 years and have seen an increase in our patient satisfaction scores. The best feature is the patient survey tool. We have been able to see the improvement in patient satisfaction and we are able to respond to issues in a timely manner. Sometimes it takes a few weeks for the survey to be completed and that is not good. I wish that repugen had a way to track the progress of patient surveys. I would also like to have a better way to communicate with our…

Pros
  • It helps us keep all relevant information about each individual within one central database, allows quick response time when faced wth problems through email or phone calls from reps at reputed companies , provides complete history/record management system.and most importantly very easy access via smart phones /tablets etc..to manage different aspects required during clinic visit
Cons
  • None

Revainrating 4 out of 5

Great tool for tracking & solving health concerns

I have used this product in two different clinics over about 5 years now. The first time was during an outbreak of norovirus at my clinic. This helped us greatly with getting rid of that problem from our facility by being able to show customers we are taking action! It really did make all the difference when it came to people believing their experience should be great as well. Nowadays though, i use repugen daily because its so helpful having something like this available 24/7 while running…

Pros
  • All information is stored for each patient
  • Able track outbreaks before they happen due tracking patients who enter through common areas within your office such bathrooms which increase risk.
  • Ability view results individually
  • User friendly interfaceEasy access no downloads neededNo restrictions regarding number oof records you can keepPrivate browsing onlyAllows easy storage off large amounts otf infoGood customer supportGreat prices