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ShakeYourTail Review

5

·

Very good

Revainrating 5 out of 5  
Rating 
4.8
Vertical Industry, Petcare

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Description of ShakeYourTail

Shake Your Tail service offers your dog grooming business or pet business the ability to manage clients, schedule appointments online from any device.

Reviews

Global ratings 5
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Type of review

Revainrating 4 out of 5

Great way keep your business organized & communicating

I love how easy it is for my customers to access their appointment through our website! The customer support team has been amazing as well; they are always willing to help us with anything we need assistance with in regards to scheduling an appointment (or even just making sure everything goes smoothly). There isn't much that I dislike about this product at all - if you're looking into getting something like this then definitely go ahead and get one!! It's so awesome being able to have such…

Pros
  • I love how easy it is for my customers to access their appointment through our website! The customer support team has been amazing as well; they are always willing to help us with anything we need assistance with in regards to scheduling an appointment (or even just making sure everything goes smoothly)
Cons
  • It's been a great product for me

Revainrating 5 out of 5

Top-notch service, great staff members and exceptional knowledge base

The customer support is outstanding! They are always willing go above & beyond for you without hesitation -- they truly care about their customers' happiness with them as well!! Their website has many features that help streamline our scheduling needs so it's easy when we have questions/concerns during busy times of year (holidays). I wish there were more options besides monthly payments available at this time in order not overwhelm us since most dogs don't need much per month but still want…

Pros
  • We needed specific things like an orthopedic exam where no one else offered these speciality visits which lead me through some amazing adventures
Cons
  • Some cons

Revainrating 5 out of 5

Texting and Video Chat really made booking appointments super convenient

Love that I can connect with my customers in real time via text/video chat! It's so easy for me as an owner of this salon because it is all done through their website which makes scheduling much easier than having multiple people come into our shop every week (which we do). The customer support team has been great at helping us troubleshoot issues when they arise but also very quick once resolved -- not like other companies where you've had some delays getting them back up after being down…

Pros
  • We really enjoy using shake your tail, especially now more then ever due t h e fact there are no physical locations anymore only online appointments available..and everyone loves video chatting instead :)
Cons
  • Almost never

I like that this software is easy for my staff member who are not computer savvy at all as well of being able to make changes easily when needed without relying too much in one person's brain power alone (which can be difficult with some employees). Sometimes it gets glitchy but we have been using now since almost 3 years so maybe thats normal? No dislike here! Just use what you need most which will help get things done faster while also tracking customer data very efficiently through our…

Pros
  • Its fast, simple yet effective wayto keep track or customers' feedbacks/complaintsof their orders from us directly into an excel spreadsheet format insteadof having them take notes down by handand then manually inputtingit later onto Excel sheets makes life easierfor everyone involvedas far i am concerned.:) :)
Cons
  • Some little things

Revainrating 5 out of 5

ShakeYourTail - Great platform and easy access

I like the ease of scheduling appointments with it being accessible through my computer, phone or tablet. It's a great way for me to keep track of all of my clients. The only thing that I dislike is how sometimes when you're in an appointment, they have you scroll back up to see where you were at. Sometimes it takes a minute before it shows up. It isn't too bad though. Just be patient! I wish there was more features available so that you could actually do other things while in an appointment…

Pros
  • Also this software syncs our calendar across devices making working remotely much less stressful than ever..It keeps us focused as well by keeping records straight without any mistakes happening due lackadaisical workmanship
Cons
  • So-so