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SearchTap Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Analytics, Enterprise Search

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Description of SearchTap

SearchTap is a subscription-based hosted search solution for websites, mobile apps, and enterprise software. Our product can be easily integrated to provide the best-in-class search experience with minimal involvement of a development team. SearchTap solves search and discovery problems for e-commerce businesses and cuts the search time to just milliseconds. We specialize in crafting customized e-commerce search experiences and have worked closely with many international brands and funded startups. We have developed a keen insight into how an intelligent search can help improve conversions and revenue on an e-commerce store. Our product has helped clients across all major platforms like Magento, Shopify, Shopify Plus/Gold, Drupal, Wordpress, WooCommerce, among others fulfil business objectives.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Excellent Customer Service Software!!

The ability to run both desktop & web applications within one platform! This makes onboarding very easy as it minimizes learning curve for customers / employees (even without technical knowledge). We needed another way for our customer support reps to solve issues while online or away from an actual client's account. It allows them access their accounts directly through chat in realtime - we were able to see what was going on immediately rather than being informed later via email which takes…

Pros
  • Easy interface, fast response time/resolution times.Great Customer Service!!
Cons
  • Nothing really comes readily apparent if something goes wrong

Revainrating 4 out of 5

Outstanding support for all clients of course and great pricing

I like that you are able to rank your keywords without having them in any sort or category within Google itself because it's so specific! In addition they have free plans which make this service accessible even if only used sparingly (I think). There isn't much there yet but more features will come as we go along here at work using their services - very good overall though!! Great price considering what else one could pay elsewhere out there; no complaints about anything really other than maybe

Pros
  • It's great to have such a powerful & reliable back end database, as well as a great amount of easy to understand & use front end functions when it comes to searches!
Cons
  • I'd say there is nothing I dislike about SearchTap to really dislike it's all good :) If

Revainrating 5 out of 5

Excellent Customer Service and Great Reporting Tool

Their customer support was great! They were very helpful in getting our website up & running quickly after we had issues at another provider (they fixed them). I really like that they have an excellent reporting tool available via their dashboard so you are able to see what keywords got people into your site/app etc - this helped us improve performance as well since it shows where visitors came from previously which helps narrow down potential keyword sources. The pricing isn't cheap but if…

Pros
  • Great service
  • Ease of setup for new clients / existing customers alike
  • Super easy way make changes or updates without having any technical skills whatsoever.
  • Awesome team behind product who provide exceptional help when needed; always willing respond fast with solutions even outside business hours too!!
Cons
  • I will keep silent