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ZENY Review

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Poor

Revainrating 3 out of 5  
Rating 
2.8
Home and Garden

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Description of ZENY

Welcome to ZENY, where you can get anything for the home and kitchen, as well as furniture, beds, and more! We are a committed group of experts who are passionate about designing elegant and useful living environments. Our mission is to give you a flawless browsing experience and the best products at competitive prices. At ZENY, we think that your house should reflect your individual taste and flair. To assist you in designing the room of your dreams, we provide a large assortment of furniture and home décor goods. We have everything you need to turn your house into a home, from soft beds to chic dining sets. We are steadfast in our dedication to customer satisfaction. From the minute you visit our website until your product is delivered to your door, we are committed to giving you the finest possible service. Our helpful and educated customer support staff is available at all times, and our user-friendly website makes it easy to locate exactly what you're searching for. Why then wait? Discover why ZENY is the go-to online retailer for discriminating customers worldwide by starting to browse our vast selection of furniture, beds, home and kitchen items, and more today.

Reviews

Global ratings 4
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  • 4
    0
  • 3
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  • 2
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Type of review

Revainrating 2 out of 5

Customer Service at ZENY Disappoints

I'm very dissatisfied with ZENY's customer support after buying a bed from their website. Several parts of the bed were missing when it was delivered, and customer service was useless and unresponsive. Despite my repeated attempts to contact, I was always placed on hold for an interminable amount of time and then abruptly cut off. A representative was unapologetic and uninterested in assisting me when I eventually reached out to them. However, when I asked for a reimbursement, they flat-out…

Pros
  • Products of a superior quality
Cons
  • It's not uncommon for customer support to take a long time to respond.

Revainrating 3 out of 5

ZENY Is a Hilarious Farce

My experience purchasing a bed from ZENY's online shop was, to put it mildly, a comedy of errors. To begin, there were a number of missing bed parts upon initial delivery. I tried communicating with the company's customer care department, but it was like talking to a wall. I was able to reach a representative after several tries, but they were about as useful as a submarine's screen door. The company would not issue a reimbursement and insisted that I buy the missing components at my own…

Pros
  • Immediately available shipping and dispatch
Cons
  • Problems with delivery, such as missing pieces or harm

Revainrating 1 out of 5

Customer Support at ZENY Is Poor

I recently bought a bed from the ZENY online store, and I have to admit that I was disappointed in the quality of the customer care I got. The bed was on time and in excellent shape, but some pieces were missing. They were hard to get in touch with and unhelpful when I asked for assistance from their customer care department. It took me a few tries to reach a representative, and when I did, they seemed disinterested in assisting me with the problem. Even worse, they refused to cooperate and…

Pros
  • Service to the consumer that is responsive
Cons
  • It can be challenging to receive a refund.

Revainrating 5 out of 5

awed by ZENY's quality and customer service

I recently bought a bed from ZENY's online shop, and I have to say that I am very pleased with both the product and the service. The bed was carefully packaged to prevent damage during shipping, and it came on time. The superior quality of the bed delightfully surprised me. The bed was simple to construct and made of excellent materials. I had no difficulty assembling it because the directions were very clear. When I did run into a minor problem, their customer support staff was incredibly…

Pros
  • Large inventory of household products and pieces of furniture
Cons
  • Assembly instructions that are unclear or challenging to follow