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Milwaukee
1 Level
88 Review
4 Karma

Review on Spearline by Seany Greer

Revainrating 4 out of 5

Toll and Toll Free Number Testing Software — Spearline

If you're looking to spend less time in creating tests then Spealline may be worth investigating. You don't write any scripts. All you do is select the source and destination numbers; create lists of calls you wish to run and you sit back and wait for our automated test script to call both destinations and record stats against each recorded outcome.

These guys are absolutely awesome! As an ISSP / IDD it’s hard to describe just how much value SpearLine offers me per week. But the biggest advantage is when i am trying to run my tests and go through the validation process it becomes extremely easy. And that means massive saving of time!





Being a non techie guy finding tools like this have been extremely hard. Thanks to Spearline, I now have easy access to some pretty powerful tools to analyse my phone numbers. Using voice analytics, I can easily identify spammy calls and cut down on unnecessary call backs. With all the features built into Spearline, there isn't really much left to do than just play around with it and learn how things work.



When trying to optimize calls to our business it became apparent that although we had plenty of data, the volume of calls made was still going unmonitored due to the amount of time needed to manually check each call to validate its validity. This turned into a very expensive task! But thanks to Spearline calling logs seem to just pop up in Excel automatically without me ever needing to open the database again. Now we're armed with real time stats that let us improve our customer service levels before we even start generating new leads, saving both money and resources. What's more it helps keep customer retention high by monitoring the response rate while at the same time reducing unnecessary cost. With an easy to manage interface it makes sense to stick with a tool that gives you exactly what you need, whilst providing excellent support when required.

Pros
  • Easy to understand UI
  • Very fast execution times
  • No scripting involved
Cons
  • Not available on mobile devices yet (iOS)
  • No API integration
  • Limited number of reports/dashboard options