Review on loungetekitalia by Josh Rengo

I had a stress free and pleasant experience with Loungetekitalia during my purchase of their teak furniture products. It is why I am writing this article about them to help people who might be interested in buying some deck / patio furniture from them.

My wife and I were really attracted by their designs on the website so we decided to do something more than just window shopping around. We wanted to get our own set of outdoor wooden furniture for our backyard patio sectional, and not only that, but also a new patio umbrella too! So after doing some web search online, we found out via email that these guys have a warehouse in New Jersey where they store most of their inventory. Most other companies would ship out orders from different warehouses on the other side of the country so this was quite an advantage to us. They offered free shipping on our orders too. So we sent them some inquiries and they responded very quickly via email.



The sales rep got back to me after one day with a quote of all the items that we wanted in total, including shipping costs for everything. We had asked for some special quotes on some items but they replied with just generic price tags just like what you see on their website prices which was not really optimal because it didn't meet our expectations for discounts or deals that we were looking for from them at the time. In fact, it turned out that they can offer much better deals if you call up their customer service number and talk directly to a representative in store, which is what I did.

I called them up to ask about the status of the order because they were taking their own sweet time to get back to us via email when it was already quite apparent that we wanted to make an order immediately. We thought that if they were not doing anything with our inquiries for a few days or so then there might not be much in terms of item availability anymore. It turns out this was true after all because when I asked about getting our patio set in 3 days from receiving their quote, I found out that they are sold out of most items and only have one left! So instead of playing games with me over email, he just told me directly that his supplier couldn't get us what we wanted

I had a bad experience with this company because it didn't follow through on their commitments to provide good customer service. I ran into some problems when they told me that they don't have many of the items I want in stock, but I found out later that they only said that to make me call their customer service department instead.

This review is all about my experience with Loungetekitalia and their product. I had very good customer service from them, but it wasn't perfect because they were not forthcoming when telling me that they didn't have the items in stock that I wanted to purchase.