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UJET Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of UJET

UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally, and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences. Learn more at www.ujet.cx

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Type of review

Revainrating 5 out of 5

UJET is perfect for businesses and individuals alike

I've been using this software through my job as an agent with AT&T Mobility since 2011 when it was called iBasso (we are now known here simply "Ujet"). The system has served us well over 10 years allowing me access from any device anywhere anytime! There have not historically be many issues or questions that arise throughout our day but we do encounter some minor ones every year - sometimes even once per month!! Sometimes you need something simple such as having one more button option available

Pros
  • Easy interface, fast response times for customer support.
  • Very user friendly
  • Can create multiple bots wth ease
Cons
  • Minor Issues