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1 Level
97 Review
6 Karma

Review on Frankli by Jerry Ford

Revainrating 5 out of 5

Very good for quick customer satisfaction

I like that it is easy to use, you can create your own surveys in several languages (Spanish, English, French). It's also very flexible with different types of questions (open ended or multiple choice) and even if there are more than one answer they give you all options so you don't have to guess which option was chosen by them. The only thing I dislike about this tool is that sometimes when it refreshes after filling out a survey it doesn't save it until you go back to it again, but other than that everything seems fine! Using Franklytics we were able to get an idea of our customers' needs quickly and easily without having to spend time creating our own questionnaire.

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Pros
  • Also great way to track overall satisfaction rates among employees as well allowing us insight into areas where improvements could be made throughout departments across each divisional group inside entire enterprise structure while remaining completely
Cons
  • Zero