Review on HelpWire by Seany Greer

It's very easy to use, it works well with our existing IT infrastructure (including VPN), and its price point for small businesses is low enough that we don't have to worry about losing customers due to high costs. Our organization only uses Helpwire as a troubleshooting tool. We do not rely heavily upon live chat - but if there were more ways to communicate via this program I think it would be great! They offer a 3 month free trial which makes getting started super simple. As mentioned above, they are also fairly responsive when you need them - so any problems tend to get fixed quickly. If you're looking for something inexpensive/easy-to-use that will solve your ticketing needs while giving users the option to speak with someone locally then give the platform a try. Their service does not provide us direct access to internal resources. Instead we can call their hotline.