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Contact Center Software

Transform Your Customer Service with a Scalable and Customizable Contact Center Software Solution

Looking to elevate your customer service experience to new heights? Look no further! Discover a scalable and customizable contact center software solution that is designed to revolutionize the way you engage with your customers. Whether you are a small business or a growing enterprise, this innovative software has got you covered.

Unleash the Power of Cloud-Based Contact Center Software for Small Businesses

Small businesses deserve big results, and that's where cloud-based contact center software comes into play. Say goodbye to expensive hardware and complicated setups. With our cloud-based solution, you can effortlessly manage customer interactions, streamline workflows, and boost productivity, all without breaking the bank. Experience the flexibility and agility of the cloud today.

Elevate Your Insights with Contact Center Software's Advanced Analytics and Reporting

Unlock the potential of your customer data with contact center software that offers advanced analytics and reporting capabilities. Gain valuable insights into customer behavior, agent performance, and operational efficiency. With comprehensive real-time and historical reports at your fingertips, you can make data-driven decisions to optimize your customer service operations and drive business growth.

Revolutionize Customer Service with AI-Powered Software and Voice Recognition

Step into the future of customer service with AI-powered software that brings automation and intelligence to the forefront. Harness the power of machine learning and natural language processing to provide personalized and efficient support to your customers. With built-in voice recognition technology, your customers can effortlessly interact with your contact center, enhancing their experience and boosting customer satisfaction.

Deliver Seamless Support Across Channels with Multi-Channel Contact Center Software

In today's digital age, customers expect support across various channels. Meet their demands with multi-channel contact center software that enables omnichannel support. Seamlessly manage interactions across voice, email, chat, social media, and more from a single, unified interface. Provide consistent and personalized support, regardless of the channel your customers choose, and create a seamless and delightful customer experience.

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commview logo
Revainrating 5 out of 5

2 Review

CommView is available as a user-hosted and managed application in both server (CommView Multi User) and workstation (CommView Single User) based configuration bundles. The reporting benefits of CommView are also available as a cloud-based service called CommView Web.

nuvoxx cloud contact centre logo
Revainrating 5 out of 5

2 Review

NuVoxx Cloud Contact Centre (NC3) is a cloud-based inbound and outbound contact centre solution for organizations looking to enhance their contact centre capabilities and customer experience, without having to deploy, manage and maintain the required infrastructure.

summatti logo
Revainrating 4.5 out of 5

2 Review

Summatti helps business get real-time actionable insights & automate quality control on all customer interactions Customer Experience Identify issues, patterns, predict escalations & trigger alerts in real-time to mitigate service interruptions. Agent Performance Know & track how each member of your team is doing & help them when they need you. Qualityโ€ฆ

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playvox logo
Revainrating 4.5 out of 5

2 Review

Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, Workforce Management, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms andโ€ฆ

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vicidial logo
Revainrating 4.5 out of 5

2 Review

VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat, all within the same agent screen. VICIdial can be installed on your own hardware or you can use our hosted service. It is extremelyโ€ฆ

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call center support software logo
Revainrating 4.5 out of 5

2 Review

Sip2dial offers best call center software for any business to win more customers and deliver better customer service at lower cost. The beautifully crafted user interface of our call center software allows you to manage calls, emails and digital channels with a single click.

maestroqa logo
Revainrating 4 out of 5

2 Review

MaestroQA makes omnichannel quality assurance software for modern support teams. Etsy, Mailchimp, Peloton, Zendesk, and more use MaestroQA to improve agent performance, optimize CX processes, unlock business-level insights, and enable amazing customer experiences - all while improving the metrics that matter like retention, revenue, and CSAT. We builtโ€ฆ

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callision contact center as a service logo
Revainrating 4 out of 5

2 Review

Callision is the world's first free cloud business phone system, and the first carrier-independent enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and the advanced contact center functionality to complement their offeringsโ€ฆ

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alotech logo
Revainrating 4 out of 5

2 Review

AloTech is a web-based, pay-as-you-go solution running on Google Powered Cloud Call Center.

site for qos and qoe logo
Revainrating 3.5 out of 5

2 Review

SIGOS is the worldwide leader in active testing and Fraud Detection of telecommunication networks and services. Its solution enables network operators, OTT content and solution providers, carriers, regulators and enterprise businesses to fully understand Quality of Service and Quality of Experience from an end-user perspective.

clarify logo
Revainrating 3.5 out of 5

2 Review

Clarify is the next-generation AI speech analytics platform of the contact center industry

trustid logo
Revainrating 3.5 out of 5

2 Review

Automatic caller authentication.

ameyo logo
Revainrating 5 out of 5

1 Review

Ameyo is the market leader in Omnichannel Customer Experience (CX) and Contact Center Technology in cloud and on-premise. We help brands of all sizes make exemplary customer experience. The Ameyo Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels, and interactions to nurture customer retention andโ€ฆ

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gomoxie logo
Revainrating 5 out of 5

1 Review

goMoxie is changing the way eCommerce is done. goMoxie anticipates what customers want, connecting and engaging with them through the entire digital journey across devices. Through goMoxieโ€™s solutions, including Live Chat, Email, Knowledge, and Web Self-Service companies have the ability to deliver the right engagement offer via the right channel toโ€ฆ

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easyvista self help logo
Revainrating 5 out of 5

1 Review

EasyVista Self Help is a powerful self-service platform that enables you to easily create, deliver, and measure guided knowledge flows that empower employees, customers, and staff to get the answers they need easily, without contacting the service desk or customer service. Going beyond traditional knowledge base articles, EasyVista Self Help enablesโ€ฆ

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serviceware knowledge logo
Revainrating 5 out of 5

1 Review

Serviceware Knowledge allows you to manage your entire company knowledge in one centralized database. Thanks to an intuitive interface you can guarantee that all users get the knowledge they need whenever they need it.

synthetix logo
Revainrating 5 out of 5

1 Review

Synthetix are specialists in creating omni-channel online customer service software. Using our Self-service Cloud and Contact Centre Cloud technologies our clients have reported a first time resolution rate of at least 90%, building strong customer engagement and satisfaction levels. Dynamic FAQ search tool Uses Natural Language Processing (NLP)โ€ฆ

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ujet logo
Revainrating 5 out of 5

1 Review

UJET is the worldโ€™s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliencyโ€ฆ

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calabrio one logo
Revainrating 5 out of 5

1 Review

As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach. You can seek out the leading-edge tools that are driving transformational WFO best practices in some of the most innovative contact centers. And you canโ€ฆ

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cxinfinity logo
Revainrating 5 out of 5

1 Review

CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprises to startups and all industries, including Credit Unions and banks, insuranceโ€ฆ

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  • Contact center software is a technology solution that enables businesses to manage and handle customer interactions across multiple channels such as phone, email, chat, social media, and more. It provides features and tools to streamline customer service operations, improve agent productivity, and enhance the overall customer experience.
  • Using contact center software offers several benefits, including:
  • - Improved customer satisfaction and loyalty
  • - Enhanced reporting and analytics for data-driven decision making