Crossed Swords is a platform that sells fencing equipment, it came to operation since 1993 with good tracking records. It is family business with physical shop and online store that was stated in 2011.
I had no issue using the web platform, i like how the platform was arrange. All the products are in categories, any product can be shop by brand, seize, product by type, and others. I found the platform to be user friendly. In my opinion the newbies will not have issue while using the platform. I will like the platform to add more language to solve the issue of language barrier.
Forms of payment is well accepted, it has various ways of making payment on the platform, this makes it payment method flexible. Payment can be made by using Visa card, debit Card, Paypal and other means.
Social medial platform is playing important roles in spreading information about the product and the platform. Crossed Swords made good use of the social medial platforms that is well know and active, it can be access on the web platform.
I noticed that it has good shipping policy and return policy that stated the needed information. In my opinion the platform is transparent, it listed shipping cost, period to get access to product ordered, information about the product if it can be tracked, or covered by insurance and many more, this can be access by anyone. The shipping services used are well know, has many branches all over the world. It return policy allows 15 days for the product to be returned in good condition. In my opinion, the team behind this exchange can increase the numbers of days to at least 30 days this will give enough time for the customer to make the return.
The products images displayed on the platform is bright and clear, i observed that each product on the platform has one fiat currency display which is America dollar. Getting access to customer review is amazing, because this will help in rating each product bought.
Customer services can be access through email and telephone number, it has no live chat available on the platform. I will suggest adding live chat to the platform because it is one of the effective ways to interact since immediate answers to questions or enquiry will be possible and most customer prefer it.