Contact Center Software
Contact Center software provides various useful digital tools for customer support specialists. Contact center knowledge bases help them find all the necessary information, while quality assurance tools ensure that they are helpful. To learn more about Contac Center software, read the reviews in this category.
Sip2dial offers best call center software for any business to win more customers and deliver better customer service at lower cost. The beautifully crafted user interface of our call center software allows you to manage calls, emails and digital channels with a single click.
Ameyo is the market leader in Omnichannel Customer Experience (CX) and Contact Center Technology in cloud and on-premise. We help brands of all sizes make exemplary customer experience. The Ameyo Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels, and interactions to nurture customer retention and…더보기
goMoxie is changing the way eCommerce is done. goMoxie anticipates what customers want, connecting and engaging with them through the entire digital journey across devices. Through goMoxie’s solutions, including Live Chat, Email, Knowledge, and Web Self-Service companies have the ability to deliver the right engagement offer via the right channel to…더보기
EasyVista Self Help is a powerful self-service platform that enables you to easily create, deliver, and measure guided knowledge flows that empower employees, customers, and staff to get the answers they need easily, without contacting the service desk or customer service. Going beyond traditional knowledge base articles, EasyVista Self Help enables…더보기
Serviceware Knowledge allows you to manage your entire company knowledge in one centralized database. Thanks to an intuitive interface you can guarantee that all users get the knowledge they need whenever they need it.
Synthetix are specialists in creating omni-channel online customer service software. Using our Self-service Cloud and Contact Centre Cloud technologies our clients have reported a first time resolution rate of at least 90%, building strong customer engagement and satisfaction levels. Dynamic FAQ search tool Uses Natural Language Processing (NLP)…더보기
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency…더보기
As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach. You can seek out the leading-edge tools that are driving transformational WFO best practices in some of the most innovative contact centers. And you can…더보기
CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprises to startups and all industries, including Credit Unions and banks, insurance…더보기
Swarmica is a FaaS tool that seamlessly integrates into existing Zendesk setup, builds up integral Swarmica metrics to show current Support Team Efficiency, and provides leverages to drive necessary steps to improve it. Make your support agents smart and knowledgeable to provide fantastic Support! Swarmica helps to manage the collective knowledge of…더보기
Vistio is a contact center technology solution that uses next-best-action guidance and automation to help agents confidently provide quick and accurate resolution to customer inquiries, simplifying the agent’s job and reducing the guesswork and stress of handling customer calls. The result is specific and measurable improvements in your KPIs in just 90…더보기
ChatLingual enables companies to radically simplify their support teams. Our multichannel service platform empowers each Advisor to be your Best Advisor by removing barriers around language, technical skill set and tribal knowledge. With ChatLingual, Global Fortune 500’s are simplifying staffing models, increasing NPS scores, accelerating entry into new…더보기
Seekify is a cloud-based training experience platform that helps you replace old-fashioned skilling practices with continuous and contextual learning across devices. Seekify is a data-driven learning platform that delivers Live Training, Personalized Learning Paths, and Skill-Based Learning to employees across multiple departments in various industries…더보기
Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting.
Kunnect is a call queuing capability that utilizes business information to deliver personalized call treament and to support routing decisions.
Key 2 IP provides Hosted PBX, Hosted Call Center, SIP Trunking and other cloud based communications solutions to businesses of all sizes.
Each customer communication includes all necessary information, each case can close in just one call.
Next Generation Call Center is an all-IP call center system that provides a interface for third-party service systems to obtain complete logs and monitoring data which helps to make customer service systems personalized, diversified, and role & domain-based.
Noda Contact Center is the company's own all-in-one (C++, Java) IP solution. Today more than 350 contact centers exploit Noda's solution. Among company's customers are Jaguar Landrover, Inter RAO, MTS, Rostelecom, AVIVA, EFES, FLEETCOR, Amadeus, Karcher, and Zepter International.
Newbridge Telecom Solutions merges managed customer experience solutions with the benefits of customized technology.