What is customer success software?

Customer success software refers to a category of tools and platforms designed to help businesses effectively manage and enhance their customer relationships. It provides features such as customer onboarding, engagement tracking, proactive communication, and data analytics to ensure customer satisfaction and success.

How does customer success software benefit SaaS companies?

Customer success software offers several benefits to SaaS companies. It helps them streamline their customer success operations, automate routine tasks, gain insights from customer data, and deliver personalized experiences. By utilizing such software, SaaS companies can enhance customer retention, drive growth, and build strong, long-lasting relationships with their user base.

What are the key features to look for in customer success software?

When evaluating customer success software, it's essential to consider features such as automated onboarding, proactive customer communication, in-depth analytics and reporting, scalability, and integration capabilities. These features enable businesses to effectively manage customer interactions, identify areas for improvement, and make data-driven decisions to enhance overall customer success.

Is customer success software suitable for large enterprises?

Yes, customer success software caters to the needs of businesses of all sizes, including large enterprises. Many software solutions offer enterprise-level features, such as advanced reporting, custom integrations, and scalable infrastructure. These capabilities enable large enterprises to manage a high volume of customers, deliver exceptional experiences at scale, and achieve unparalleled customer success.

Customer Success Software list: Reviews & Ratings

Salesmachine

3 Review

Empowering product-led teams. Salesmachine connects with your product and provides your team with the necessary insights and tools to engage with the right user at the right time with the right context. Teams collaborate within the Salesmachine platform to maximize customer conversion, product adoption and prevent churn. Salesmachine’s modular…

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CLYP Strategic Engage

3 Review

CLYP’s Adaptive Personalization Platform is the most comprehensive 360° automated mobile marketing solution available to Brick & Mortar Retailers, Convention Centers, Sports Stadiums and other venues where companies seek to engage customers and influence purchase behavior.

Rhombus

3 Review

Rhombus is a customer experience software that allows users to exchange real-time text messages, and accept payments from the customers all within the conversation.

Cordlogue

3 Review

Cordlogue, a cloud-based customer success management software that helps the customer success team to automate customer engagement using actionable insights. It empowers customer success team with encapsulated metrics on product adoption, customer satisfaction, churn, revenue and manages teams’ performance.

KIVI

3 Review

KIVI is a browser-supported software that improve internal and external communication of companies and enterprises it integrated tasks, data and customer management a targeted exchange of information, optimizing your work processes and results-oriented decision making.

STAMP

3 Review

STAMP is the first and leading Retention Automation Platform. Imagine being able to measure performance scores on key categories of customer needs and from multiple perspectives. STAMP (see http://www.stampcsm.com) allows you to systematically determine how well you are delivering on what is most important to your customers, so you can create action…

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DigitalCX

3 Review

DigitalCX is an AI driven conversation platform that helps businesses to engage with their customers – solve problems, answer questions and complete transactions to get their job done! As a result, businesses increase customer satisfaction, decrease call volume and improve conversion rate. Combines machine learning with business rules for the most…

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Headway APP

3 Review

Headway offers changelog-as-a-service and a public page to keep the customers informed.

Exsalerate

3 Review

Exsalerate is an online CRM software package that helps small to medium businesses increase sales and improve client retention.

Klient PSA

3 Review

Klient PSA helps companies transform service delivery and client success with our customer-centric Professional Services Automation (PSA) solution built 100% native on the industry's leading cloud platform from Salesforce. Klient provides a complete PSA solution by combining project management tools with resource planning, time & expense, time-off…

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Ultracomms

3 Review

Ultracomms provides a flexible cloud based call centre solutions that integrates seamlessly with your existing infrastructure to deliver the experience your customers expect.

Ackee

3 Review

Ackee is a customer success platform for SaaS companies, helping teams to boost retention, drive adoption and power great experiences.

Track.co

3 Review

Tracksale is a reference technology in Brazil for monitoring and management of customer satisfaction.

Ubiquity

3 Review

Ubiquity is a customer engagement software that delivers all the services required to manage, engage, and retain customers on mobile devices.

Sensorio

3 Review

#1 Customer Success Manager's Dashboard Helping With Customer Retention And Maximizing Your Business's Potential

Katabat

3 Review

Katabat enables digital transformation with complete visibility across the consumer lifecycle. Experience our unified platform for improved customer experience.

Zervicio

3 Review

Zervicio.com offers cloud based After Sales Service Platform to enterprises for automating customer support services. Zervicio brings the customers face-to-face with the service teams, enabling Customers, Agents and Service Managers to remain connected at any time from any where.

Thought Industries

3 Review

Thought Industries powers the business of learning by providing the world’s leading B2B customer training platform. The company was founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Today, our team builds and maintains the only learning solution with completely native tools and…

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Involve.AI

3 Review

involve.ai organizes all customer data and interactions in a single dashboard so you can quickly predict customer health, stop customers from leaving, and expand them to increase revenue.

ServIntuit

3 Review

ServIntuit is an omni-channel customer experience platform that connects all enterprise channel applications such as chat, voice, website, mobile, email , video and AR / VR to deliver an intuitive and personalized customer experience.