Other Customer Service Software
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RapportBoost optimizes the conversations your agents are having with customers. Your conversion rate, upsells, renewals, order size, customer satisfaction and team morale will quickly improve.
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ResponseQue virtually eliminates the need for a level 1 customer service team, because it automatically answers your frequently asked questions. ResponseQue is the first online customer service that actually gets smarter over time.
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Agents in Customer Service spend >50% of their time typing repetitive responses on email and chat. TypeGenie takes away the repetition and frees up valuable time by suggesting relevant words and sentences as the agents' type. All they have to do is hit "Tab". TypeGenie has already helped thousands of agents from companies like The Washington Post, Riotβ¦
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Carrier-grade IVR, with exceptional performance, scalability, reliability and application multi-tenancy. Its architecture can process hundred of simultaneous calls per server.
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Ticketless is a cloud-based, Saas product, helping customer support teams boost their performance.
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Trust+ is a caller-controlled recording system for customer care departments. It also provides customers with recordings of their conversations.
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Zenplates offers a large collection of premium themes and plugins for Zendesk Guide. All themes are built on top of our powerful theming framework, which allows elements to be copy-and-pasted between themes and from our ever-growing Pattern Library.
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boxx.ai is an Artificial Intelligence tool that personalizes customer touch. AIDA maps users and actions/products to better engage customers.
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The platform supports the rest of the organisation by enabling structured conversations in real-time at all points of experience with customers, employees and other stakeholders in the business. LitmusWorld delivers these structured conversations via all manner of channels from SMS and email to in-app notifications, website widgets and screens at theβ¦
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Yonyx is a software to improved consistency customer service and providing need to fast, simple, effective and measurable aspirational.
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Callmaker is a widget that can be added to websites. It works by having website visitors leaves their phone number. Callmaker calls user's available sales rep on mobile or landline phones, and then automatically connects with the client. The whole process is automated. No apps for mobile or PC required! Callmaker will call sales on existing phones.
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Captivated is an enterprise SMS solution for better communication with customers. It is meant for two-way, peer-to-peer communication, a trusted channel between users and their customers.
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ClearMash is a platform that offers a complete knowledge management solution for contact centers and other knowledge driven department.
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*Collaborate with your customer using a shared task management tool Forget all about using an external tool to project-manage your customer tasks. With EverAfter, youβll create tasks, assign owners & dates, notify your customer when they need to complete a task, and even add internal tasks that are only relevant for your success team - All as part ofβ¦
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Displays the operating status including the contact center's seat table and operator status in real time.
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Jeeves.Plus is a customer service platform that automatically translates text messages, empowering you to have a conversation with your customers in 109 languages
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Loris is an AI assistant for text-based conversations (chat/SMS/email/messaging) that plugs into existing customer service platforms. Our real-time coaching software equips customer service teams with live guidance, helping agents respond to requests more efficiently and effectively, ultimately improving Customer Satisfaction Score (CSAT) and Customerβ¦
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