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1344 Review
31 Karma

Review on PBXMate by Austin Arvayo

Revainrating 5 out of 5

Easy Setup & Great Customer Service

The ability to connect seamlessly between our PBX and other telephony systems. The ability to have a single view of our customers, regardless of their location. And the ability to have an integrated call management system for the whole company. PBXMate does not have a lot of features. The customer support is lacking. The customer support team is very unresponsive and does not have a lot of knowledge about the product. We use PBXmate to connect our PBX with other systems. This allows us to have a single view of our customers regardless of their location. This also allows us to have a seamless experience when using any of our systems.

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Pros
  • I like how easy it was set up initially; however that feeling quickly went away as we discovered more limitations in functionality within this software compared what they promised at first hand off time from sales rep/installer