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Alternative Technologies Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Professional Services, Managed IT Services

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Description of Alternative Technologies

Alternative’s staff is a diverse group devoted to supporting nonprofits and progressive businesses. Many of us came from previous jobs at Bay Area nonprofits. Ten of us have been with Alternative for more than 10 years each! Our technology talents include: Training thousands of nonprofit staff on how to use their phone systems Helping organizations save time and money on IT Creating beautiful wiring closets Installing telephone systems, including soup-to-nuts project management Installing network servers and migrating IT functions to the cloud Providing Cloud options — and explaining which ones are appropriate (or not) for your organization Round-the-clock emergency support with on-call technicians A remote support team that can solve most issues without an on-site visit Keeping your organization protected with local and cloud data backups

Reviews

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Type of review

Revainrating 5 out of 5

Great tool for healthcare professionals who need better IT staff

We were really excited about this software, it was easy enough that we could get some help installing (which I think would be hard anywhere else). The support team was fantastic - they answered all our questions quickly and patiently helped guide me through my first few weeks using the product. They also followed up after implementation had started so well done there too! There's just one small thing which you can't do in Excel if you're doing volume work like we are - but otherwise very…

Pros
  • Ease ofuse
  • Easy setup / installation process with minimal training required.
  • Very secure system for patient records storage & retrieval
  • Wide range features at reasonable price point
Cons
  • Almost never

Revainrating 5 out of 5

Great group of Accounting Professionals

I like that my coworkers are all great people who genuinely want to help me make good decisions about my business. It's nice having someone else in the office besides myself making the decision-making process easier. The software isn't always intuitive, so it can be difficult to figure out how something works. For example, when you want to schedule a meeting through your calendar, there might not be an option available immediately. You may need to try several times before finding one that…

Pros
  • Excellent customer service / tech skills.
  • Very responsive at night & weekends if necessary!
Cons
  • There are troubles