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CCM Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Customer Communications Management

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Description of CCM

GhostDraft empowers insurers to transform communications into engaging experiences fast. For over three decades, carriers have used GhostDraft’s intuitive end-to-end customer communications and digital experience platform designed for insurance. 65+ insurers leverage GhostDraft to streamline the creation, delivery, and management of personalized omni-channel communications at scale. The GhostDraft suite integrates into your business to create better experiences, greater efficiency, reduced compliance risk, and more agility. Discover what you can do with GhostDraft: https://www.ghostdraft.com

Reviews

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Type of review

Revainrating 4 out of 5

Great experience with Ghost and customer service

I like that it is easy enough so people who are not familiar or experienced in using this software could figure out how things work quickly without having issues down later. It's also very simple when creating new forms/templates which makes life easier than other systems we've worked through before! Our team has been able solve many questions related to our clients' needs by utilizing ghost draft (also known as "Ghost"). They're always quick to respond via email / phone call regarding any…

Pros
  • Great support, helpful staff with fast turnaround time; responsive customer service 24x7
Cons
  • Nothing at all