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Docutrax Review

2

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Governance, Risk and Compliance, Third Party and Supplier Risk Management

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Description of Docutrax

The DOCUTRAX service facilitates risk transfer from your business to third-parties, such as vendors and contractors, through professional oversight of certificates of insurance (COIs) and other compliance-related documents.

Reviews

Global ratings 2
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  • 4
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  • 3
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  • 2
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Type of review

Revainrating 5 out of 5

Great Customer Service & Payment Processing Options

I like that there are multiple options for payment processing. There is no limit on how much you can pay per day/month in order to have it processed sooner or later. You cannot select which methods will be accepted by this program so we had no choice but to use all three. We do not receive our statements until about 2 months after they were paid out - even though some payments go thru more quickly than others. It would also benefit us if we received notifications upon any changes with their…

Pros
  • Great phone support & response times.
Cons
  • There are troubles

Revainrating 5 out of 5

Overall good experience and fairly priced

I like that we can choose how much coverage we want for certain events. Also it is very easy to use in comparison with some other programs out there. You have to pay more than you would expect but if you know what you are doing then this program will work for you. We do not like having our information stored online so the only way to access them is via desktop or phone. This has been an issue when trying to get quotes from different companies. It also took us longer to find someone who could…

Pros
  • Very customer focused, helpful staff which goes above & beyond every day! Highly skilled workforce available 24/7 ready whenever my clients need something special done&rdquo
Cons
  • Some difficulties