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E-Service Review

2

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Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.5
Customer Service, Complaint Management

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Description of E-Service

Deliver Efficient Customer Service. Increase Customer Loyalty. Improve Internal Procedures. Share Information. Understand Your Business.

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
    0
  • 2
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  • 1
    0

Type of review

Revainrating 5 out of 5

Great Customer Service Software: E-Service

They are very active when you send an e mail, they call back right away to ask questions about your service request or product interest etc., I like that! The price is too high for what it does but if more people use this tool then maybe there will be lower prices available in future versions of their software? We have been able with our customers using these services from EService by contacting them over email only which saves time as we don't need phone calls anymore!! The best thing about…

Pros
  • Best feature would definitely bee being tracked through emails/calls.
  • Easy way track information quickly via one system instead separate pieces spread around different rooms here
  • Great support staff who responds fast enough even though sometimes not completely accurate
Cons
  • Empty

Revainrating 4 out of 5

Would recommend anyone who has been using Quick Books Online and knows about Xero

I like that we can have our own customer service representatives to answer questions, get information or schedule appointments online with ease! We don't need paper forms anymore for any of this info which is great when it comes time saving trees from all those papers being sent around in person only once an issue arises instead sending them out via email then forwarding up if needed as well!! It's easy access anywhere you go be at home work away office etc so no matter where your are there…

Pros
  • I like that the service is easy to access and easy to work with
Cons
  • I have to have a home office and be there in the office to have access to the service