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Epic Connections Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Business Services Providers, Contact Center Consulting

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Description of Epic Connections

Ensure your contact center operates like a well-oiled machine. Realize your desired results with EPIC’s oversight and governance.

Reviews

Global ratings 2
  • 5
    2
  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great tool with lots capabilities and useful benefits

The best thing about this system is that it has so many features to help us achieve our goals of customer service excellence! I really appreciate how easy they make things for agents by having all their tools in one place, as opposed from using multiple programs or applications at once (which can be very confusing). It's not always intuitive when you're new but if you've used other softwares before then there shouldn't much learning curve because everything should look familiar after working…

Pros
  • Easy to use interface; simple yet effective.
  • Full functionality available anywhere with an internet connection through any smartphone device including Android phones,
  • Many resources accessible within application itself
  • No need downloading additional software packages needed like Callforce 360 / SalesForce360
Cons
  • I don't really have any dislikes about this, everything is just fine

Revainrating 5 out of 5

Best Call Center Software with Excellent Features

The best thing about Epic is that it helps us to automate our work in every department. We can easily handle all customer queries and services from one platform. It has a good UI which makes it easy for new users to understand its features. It also offers many useful apps to enhance its functionality. I have nothing to say because everything is perfect. If you are looking for an excellent call center software, then this should be your first choice. Automation of my work has made much easier. I

Pros
  • Ease with using
  • Easy navigation within system or across departments.
  • Robust technology used by client's team as wellAspectsTo Improve:
  • Speed could improve
  • More automation options
Cons
  • Nothing here