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Fastcall Review

3

Β·

Average

Revainrating 3 out of 5Β Β 
RatingΒ 
3.0
Sales, Auto Dialer

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Description of Fastcall

A native click-to-call app in Salesforce. Softphone, local caller ID, voicemail drop and more

Reviews

Global ratings 3
  • 5
    0
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    1

Type of review

Revainrating 4 out of 5

This is an amazing tool! It was super easy to install and use.

This is an amazing tool! It was super easy to install and use. Once installed, the integration between the mobile device and Salesforce is seamless. The customer experience is great! With the app, you can dial a number from anywhere. You can also receive calls and place them from anywhere, with the ability to choose the phone number you would like to receive calls on (customer service, home, office). Customer service agents receive the call and can see where the call originated from…

Pros
  • Great tool for call tracking.
  • Can be integrated easily with CRM systems such as Salesforce
  • Has excellent customer service features
Cons
  • Can only integrate with one CRM system at a time
  • Only works with iOS devices
  • Takes some setup to connect your company's phones and voicemail system to work correctly.

Revainrating 1 out of 5

-1: The company didn't meet expectations.

-1 Company did not meet expectations. Reviewed the whole experience and am giving them -1 for being late to market, without the right products, etc. -1 Product was too complicated for my use case. -2 Too expensive. Especially for a SaaS tool. -3 Doesn't sync with my desktop clients. -4 No roadmap for upgrades. -5 They failed to listen to their customers' requests. -6 Customer service was terrible. Didn't get responses to basic questions, even though they told me they would help me. Overall, it

Pros
  • You don't need to be a statistician.
  • It does a good job at showing correlations between variables.
  • There are lots of features and options available.
Cons
  • Needs work to add new variables.
  • Not as powerful as it could be.

Revainrating 4 out of 5

This is a great solution for all types of call centers, including mobile phone, VoIP, SIP and UC solutions.

Great solution for all types of call center, including mobile phone, VoIP, SIP and UC solutions. You get full control over the user experience and don't have to integrate with any 3rd party systems. In addition, you can generate detailed analytics, so you'll know exactly who called and when. I am impressed by how fast they respond and help solve issues. They really make sure your problems are solved quickly. Also, if there is an update to the API or product, it's done very transparently and…

Pros
  • Easy to use;
  • Free trial;
Cons
  • It's expensive;
  • Limited functionality.