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FCI CCM Review

1

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Customer Communications Management

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Description of FCI CCM

FCI is revolutionizing customer communications by delivering an amazing digital experience to organizations of all sizes with the help of a dynamic, interactive and highly personalized communications.

Reviews

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Type of review

Revainrating 4 out of 5

FCI CCM - Neat software for email marketing

I like that this software allows me to be more efficient in my workday. It also allows to manage our employees' emails by providing an individual mailbox for each employee. The interface is not very user-friendly and you have to spend some time to get used to it. There are better alternatives out there. I wouldn't recommend it if you don't have a good understanding about the computer world. We use it to send newsletters to our customers and we can see when they open or read them. It's easy to…

Pros
  • Easy customization
  • Ability customize fields with ease
  • Very responsive customer service team!
Cons
  • Not intuitive enough requires training
  • Interface needs improvement