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Forum Sentry Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Security, Cloud Security

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Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Review about using SentryFans Forums Sentinel

The forum sentries are great for monitoring our forums, customer service requests etc., it has allowed us to manage all of this in one place so we can easily see what is happening across different channels! I wish there was an option where you could have more than 1 person assigned per channel - that would be nice but not super important thing at present time as they do offer multiple users which helps with managing things if needed or required (and also makes sense). We use them because its…

Pros
  • Easy interface
  • Great support team
  • Ticketying tool works well too :)
Cons
  • No ability add user accounts other then admin

I like that it allows me to keep track of my forum posts, so when someone comes back after all these years they don't have an opportunity to leave negative feedback without being remembered or seeing their post again! There is nothing in particular i dislike about this program - however there are many features missing from our platform. For example, we would love if you could upload files directly into your account instead of having them uploaded by another user through FTP (which isn’t always…

Pros
  • Easy interface & dashboard which gives quick insight.
  • Customer support team seems great at helping resolve issues quickly
Cons
  • I don't really have any dislikes about this, everything is just fine

Revainrating 5 out of 5

Best platform ever!!! Easy and user-friendly

I like that it's easy to use, has all of my accounts in one place so no more searching for things! It is also very helpful when you're looking up something because your keywords are already typed into search bar which helps tremendously with finding what we need quickly!! The only thing about forum sentrys service was they didn't have any kind customer support at first but after talking through some issues over chat their team came back right away asap. Definitely try this product if u want an

Pros
  • Great Search Function
  • Easy To Use Interface
  • Excellent Customer Service After Chatting With CSRs Over Email/Chatter Support Functions.
  • Good And Reliable Database Of Competitors & Contacts
  • Also Has A Few Other Services Like Facebook Lead Generation Tool etc
Cons
  • Minor Issues