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Gong Review

3

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Sales, Revenue Operations

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Description of Gong

Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals. Grow your business like companies such as LinkedIn, HubSpot, Shopify, SurveyMonkey, and SproutSocial, which have transformed their revenue strategy by using Gong. G2's audience of software users has ranked Gong #1 on the ‘Top 100 Best Software Products’ list for 2021. Gong was also recognized on seven additional G2 Best Of lists, including: #1 in Best Products for Sales #1 in Highest Satisfaction Products #1 in Top 50 Mid-Market Products #1 in Top Small Business Products #3 in Top 50 Enterprise Products Fastest Growing Products Top 100 Global Software Sellers For more information, visit www.gong.io.

Reviews

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Type of review

Revainrating 4 out of 5

Great Product For All Your Outbound Process Needs

Easy access across various mediums like Phone call, Web conferencing etc.,Easy integration with other systems such as Salesforce CRM,Easily configurable dashboards for different roles within sales rep/customer experience. Good support from technical side also helps. Nothing much to dislike about this product so far. We are solving a problem of having all information at one place which is easily accessible by multiple employees, providing them real time feedback regarding their performance. It…

Pros
  • Great customer service helpdesk team who responded promptly helped in resolving queries quite well.
  • Integration & customization options available were good enough
  • Dashboard functionality was smooth!Good amount fo features supported without any issues or limitations
Cons
  • I would say some sort Of API that could be used over webservice

Revainrating 4 out of 5

Great tracking ability & easy implementation

I like that it tracks conversations between our clients/ prospects as well as internal staff members within my organization who are interacting with them via chat or other online mediums such as Skype etc. It also gives me an insight into how they interact internally when conducting business which is very helpful for us all knowing where we need improvement upon! Nothing specific at this time but would be great if you can add some integrations so its easier than having people log onto different

Pros
  • Very easy interface, intuitive features & quick response times from customer support team in case there was any issues related specifically towards product usage by employees.
  • Integration capabilities through SFDC makes life much better while working remotely

Revainrating 4 out of 5

A must try out and super easy to setup app especially made exactly for telecom industry

The most useful thing is that it does all of this without any additional software or hardware needed from you as an organization (i think). There are some features which could be improved but I am sure they will come soon since gong has been around for quite sometime now with their product so its not too much worry about them going away anytime very fast! We have used many different call analytics softwares over time including Spreaker Call Analytics by Ringba etc we were using those ones…

Pros
  • GONG is the most amazing call analytics tool i have used so far and i have used a quite a many call analytics softwares over time including Spreaker call analytics by Ringba etc
Cons
  • I am sure they will come with new features soon and that is the most amazing thing about GONG