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Helpr Family Care Platform Review

6

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
HR, Other HR Software

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Description of Helpr Family Care Platform

Helpr connects working parents to caregivers that meet their family’s needs, and helps companies provide cutting-edge childcare benefits packages to their employees. Through Helpr's app, working parents find and manage trusted backup childcare services, while employers track and subsidize a set number of those backup caregiving hours per year. Backup care fills unforeseen childcare gaps - when kids are sick and daycare can't take them, or during school holidays when both parents need to be at work. Backup care covers families outside of a primary care system - when nannies are unavailable, school is closed, or a last-minute need. During the COVID-19 crisis, backup care has been essential to parents when daycare centers close and in providing assistance to children with remote schooling. Helpr has had success incentivizing some of the largest companies in the country to step up and support their parent employees, while ensuring Flexible Savings Account dollars are maximized and spent on backup care needs. Helpr's app, care network, and childcare packages provide backup childcare support to some of the largest technology, media, finance, and healthcare companies in the country. Based in Los Angeles, Helpr's founders have been innovators in the caregiving space for a combined 30 years. With a team made up of former babysitters and foster parents, we understand it takes a village to raise children, especially in households where both parents work. Helpr envisions a world where becoming a working parent isn't a scary or daunting prospect. It is our dedicated mission to create parental inclusion in the workplace, and make career ascendancy for mothers the norm.

Reviews

Global ratings 6
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Type of review

Revainrating 5 out of 5

Easy access & payment options plus quality care providers

The ability for my daughter who is not in school yet but wants afterschool activities can be able to do so with ease! It was also easy getting into preschool because they had me fill out an application online which I found very user friendly as well!! Everything about this program has been great. There are no problems or dislikes at all really it just works perfectly. ! We have made some friends through other families using our service provider too if we need help when needed throughout…

Pros
  • Easy access
  • Allows you options from finding providers.
  • Easeofuseand availabilityonany device anywhere anytimeyouareavailable
Cons
  • Zero

Revainrating 5 out of 5

Overall, I like using Helpr. Everything is organized and easy to use.

I like how easy it is to use Helpr - you can do all your searching through it. And when you need to contact someone, they are always quick to respond. It took me a few months to get used to the layout but once I did I love how organized everything was! There aren't many things I don't like about Helpr. The only thing would be that sometimes it takes a little longer than usual to reach someone in customer service. Make sure you have someone who can help you with the process of setting up your…

Pros
  • They had great options available at any time which made our experience better as well because we could check out schedules quickly instead having them mail us copies every week/monthly depending upon where each center stood within its scheduling cycle; plus being so close
Cons
  • It is hard to say

Revainrating 4 out of 5

Helpr Family Care Platform - Easy To Use And Affordable

I like that you can put the app on your phone and have a childcare provider contact you. I also like that the service doesn't require a background check or a home visit. I wish it could have a background check but it is still a good way to find providers. I would say the service is very easy to use and the price is very reasonable. It is easy to pay for childcare and it is easy to use. I like the ease of use of this service. It was difficult to find childcare for my kids when I worked outside…

Pros
  • I like that it is easy to use and easy to pay for
Cons
  • I dislike that it doesn't have a background check

Revainrating 5 out of 5

Easy Access To Multiple Care Providers

I like the ease of access to multiple care providers. I also like that I can see the hours they have available and the level of care they provide. I dislike that the system is not as user friendly as I would like. I have to go to the website to see the hours available and I have to go to the website to see the level of care they provide. I would like to be able to see this information on the app. This is a great system to have for the ease of access to multiple care providers. I can see the…

Pros
  • Ease in scheduling appointments with doctors/doctors' office staffing agencies etc., Easy way keep up to date about work schedule availability due dates /time off request notifications & more
Cons
  • Secret

Revainrating 5 out of 5

Easy and convenient way to request times off

I like how easy it is for me as an employee to use this platform! It makes scheduling so much easier than having to call around every day or wait until after work when my schedule changes from week to week. The only thing about using this system is sometimes you have to be logged in at least once during your shift just to see if there are open spots available. If not, then they will tell you later but by that time its too late because people start showing up with no openings left. This was…

Pros
  • Easy access
  • Easy interface; everything seems right under one roof.
  • Great customer service department who answers questions quickly (especially those involving medical issues)!
  • Fast resolution times/response rate via email & phone support tickets compared other similar vendors i've used previously such LumaCare's EMPTY MEDICARE PROGRAM APPLICATIONS REPORTING SERVICES AND OTHER SIMILAR VENDORS IN THE FI
Cons
  • I will keep silent

Revainrating 4 out of 5

Reliable and easy-to-use remote work tool for a growing company

I like how easy it is for me as an employee with limited time off work or vacation days to use this service! It makes finding reliable childcare so much easier than doing all my research myself (which can be exhausting). The platform itself doesn't have any features at present which are extremely important in our day to day operations - such as being able to pay automatically from your payroll system instead of having to manually transfer funds each week/month etc. This would help streamline…