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iGainSpark Review

3

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Marketing, Demand Generation

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Description of iGainSpark

The iGainSpark Solution, is a secure Omni-Channel Loyalty Platform which enables Business to identify and engage with its customers

Reviews

Global ratings 3
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  • 3
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Type of review

Revainrating 5 out of 5

Great System with Amazing Customer Service

I like that they have been able to offer so much for our business! There are many functions available from points of sale through in store or online systems. Nothing really stands out at this time but their customer service has always responded very quickly when we had any issues within one of these platforms. They also provide great training if you need it as well. We use them throughout all 3 channels (website/POA's) and everything works together seamlessly without having to worry about…

Pros
  • The ability create an experience where my clients aren't worried whether there going too far away form home because every site is customized, easy navigation..etc.I can customize anything with little effort..on top its FREE!!! You never know whats around each corner:)
Cons
  • Mostly okay, but...

Revainrating 5 out of 5

Great platform - even better service!

I like that it allows you to enter in all of your customer's info at once. You can also set up triggers such as reaching certain thresholds or date ranges. It's a great tool for loyalty programs but I'm not sure if there are any other features I've not used yet. There are some learning curves when getting into the system but they do have support staff available. If you're looking for something that will help you create a more robust program, this is one way to go. We were able to get our…

Pros
  • In addition ,they provide exceptional training material both written instructions & webinars for new user onboarding! Their implementation team was fantastic helping setup everything correctly..from configuring permissions etc.,to troubleshooting issues along their journey through implementing Spark (lots!)
Cons
  • There are troubles

Revainrating 5 out of 5

Very good solution with affordable pricing

I really liked that it could go from desktop web version straight into mobile device so my business users don't miss out! It's easy for end user for both staff & customer service use too by giving them their own profile pages - super simple but effective & helpful if you need your website looking just right across all devices without having any different codes etc (ie responsive design) or other plugins like those mentioned above in comments below as well :) nothing at this time!! We were very…

Pros
  • The ease with which customers interact
  • Easy layout; quick loading times.
  • Easily managed multiple clients under one account manager portal
Cons
  • There are disadvantages