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Intellum Platform Review

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Very good

Revainrating 5 out of 5  
Rating 
4.8
Customer Service, Customer Success Software

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Description of Intellum Platform

Go beyond basic product training and "how-to's" with Intellum's advanced customer training platform, and teach competencies that empower your users to level-up and actually achieve desired outcomes with your product. The Intellum Platform gives you all of the tools you need to create, present, manage, and track highly-personalized learning experiences for customers, partners and even employees. Teams at Google, Facebook, Mailchimp, and more use Intellum to educate, onboard, and amplify customer value at scale. Combine product training, learning, knowledge base, and customer enablement into a single destination so that your customers and partners learn the skills needed to excel with your products. ** What sets Intellum apart? ** You can author your own content as quickly as you can write a blog post, and you can create assessments, certifications, quizzes and NPS surveys directly inside Intellum. Our unique Open Asset approach allows you to make any file, document, presentation, link or video a trackable, reportable learning activity. Our fully-customizable and brandable solution lets you present the right content at the right time to each individual user, with minimal (or no) friction from login or authentication. Utilize engagement tactics like personalization, recommendations, requirements, certifications, mobile access, chat, and more to drive learners to achieve desired goals.

Reviews

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Type of review

Revainrating 5 out of 5

Excellent implementation of tooling from Womply using Xtify

Intellum has been instrumental in our ability to develop a process for our team to learn and implement the tools. The Intellum team are very helpful and responsive. The training is excellent and has been very effective in getting our team to use the tools. The Intellum team are also very receptive to feedback and implement changes quickly. I have not found anything that I dislike. I would recommend Intellum to other businesses. The Intellum team has been very responsive and effective in helping

Pros
  • What really impresses me with intelliampostage, their responsiveness when issues arise or questions come up regarding implementation/implementation experience etc..They work hard so all can deliver value from these systems! Their customer support staff always comes thru whenever needed!! :) Great partnership working together as we strive towards innovation through this technology space!!!
Cons
  • There are nuances

The best part of intelli is it helps you keep track all information about each user in one place instead having multiple spreadsheets or documents for different purposes like billing/support requests etc., I also love how easy this software makes my life by providing me an overview at once time which allows us as managers make changes quickly without wasting our precious hours doing research over several days! Nothing so far but will update when we have any issues :) It does what its suppose…

Pros
  • Great customer support team, always available to help even before purchase
  • Easy setup process compared with other softwares that i used previously.
  • Flexibility allowing users customize their needs through templates making them more convenient than ever
  • Reporting dashboard showing key performance metrics easily within seconds
Cons
  • There are disadvantages

Revainrating 4 out of 5

Best AI-based Decision Support Tool

Having been part of an organization that used intellum's platform for a year now we can say this is one of its best products. The support team is always there for you and are very responsive. Sometimes people do not know what they want, so it takes more time to understand their problem and come up with a solution. This is quite common in our industry where sometimes people dont really know what they want and we have to sit down with them and figure out how would they like to use this tool. I…

Pros
  • Great training
  • Very helpful customer service representatives who provide exceptional feedbacks during onboarding process.
  • Fast response times by agents when needed (we've experienced instances were customers waited days just because agent was away)
  • Excellent analytics dashboard which shows progress/performance over period of months or years
Cons
  • Some features work only if network works fine.
  • Not all data fields show realtime updates