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IT Guidepoint Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Professional Services, Rootstock Consulting

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Description of IT Guidepoint

Guides you to plan, fit, and adopt cloud-based ERP solutions on time and budget.

Reviews

Global ratings 3
  • 5
    1
  • 4
    2
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

One Stop Shop Solution For All Your Business Needs

It's easy for customers who are looking forward to move from their old software solution that they had been using before to one of our product. There is nothing I don't like in this application so far. The support team always helps me when needed with any question or problem that i may face during implementation process. This is my first experience working with it but will surely continue to use it as long as possible. Our business has improved greatly since we adopted ITGP. Nothing as of now…

Pros
  • Easy access, simple navigation
  • Clean look without unnecessary features.
  • Friendly approach
  • Helpful staffs at customer service center(CCS)
  • Great platform/productivity tools including TPM (Time Monitoring), Work Time Tracking System etc.etc
Cons
  • Some minor bugs here & there

Revainrating 5 out of 5

Very dependable and helpful staff members

Our team is very happy with our relationship for over 10 years now! The customer support has been great all along as well - they are always quick at responding, thorough in their advice/help / guidance etc., friendly & professional. There's nothing I can think of that would make me dislike this system or feel like it could be better done elsewhere (aside from how much competition there currently seems to be out there). If we're looking into doing something new within an existing account then…

Pros
  • Great service
  • Extremely easy set up process; no headaches whatsoever.
  • Very responsive technical assistance staff
  • Excellent documentation
Cons
  • Some cons

Revainrating 4 out of 5

Extremely helpful & user friendly: IT Guidepoint

It has helped us to make our decision of choosing the right software for our business needs. The support from the team is excellent and help you with every step of your project. In fact, I would say that their customer service is one of the best in the market. They have not only assisted my company but also guided me through all the steps required to get started with the system. It would be great if they can add more features like integration with other applications which will further enhance…

Pros
  • The ease of use, user friendly interface, features and flexibility of the software
Cons
  • None that I can think of at the moment