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KMS Lighthouse Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Collaboration and Productivity, Productivity Bots

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Description of KMS Lighthouse

KMS Lighthouse is a global leader in knowledge management. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels. Lighthouse boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. The solution is easily integrated to 3rd party solutions including CRM tools, ticketing systems and chatbots.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great way make your website user friendly

I like how it allows me to create my own custom fields for my content. It also has a lot of helpful integrations with other platforms. Sometimes you can't find what you're looking for if you don't know what you are searching for. I would recommend creating a list of keywords and then searching through them to see what comes up. This helps when you have multiple people using the platform at once and doesn't know exactly what they want. It makes it easier to pull information together from…

Pros
  • Ability For Content Creation
  • Powerful Searching Options (Like Boolean search)
  • The Platform Can Be Enhanced By Developers!
  • Great Mobile Apps Available On Both iOS & Android DevicesIt's an excellent product, easy enough but still powerful tools in one app.
  • Support is Fantastic With A Fast Response Time In Most CasesI had no issues accessing support or
Cons
  • Will fit

Revainrating 5 out of 5

Great Platform! User Friendly Layout

I love how user friendly this platform is. It makes it super easy for our users to find information that they are looking for when it comes to our products and services. They also make it very easy to update so changes can be made quickly. If you want to keep up to date with what your users need you would have no choice but to use this tool because everything is done right out there. We haven't really found anything that we dislike about this product. You will most likely get used to the…

Pros
  • The interface allows me immediate contact should questions arise at any point during an activity within one's account profile page..which has never happened before due
Cons
  • Nothing here

Revainrating 5 out of 5

Cool, versatile Applicant Tracking System alternative

I like how it can be used as an internal tool for our organization too! It helps us keep track/organize information about each project we are working towards achieving goals set out within them - whether they're client projects (internal) OR marketing campaigns & content creation activities etc., which has been helpful when communicating progress back up into higher level teams who may not have direct contact / visibility at lower levels where work gets done daily via email communication alone…

Pros
  • Great program overall!!!
Cons
  • Zero