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LBi HR HelpDesk Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
HR, HR Case Management

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Description of LBi HR HelpDesk

LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent.

Reviews

Global ratings 2
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  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Positive experience using Blue Prism for HR benefits management

I like how easy it was to set everything up, as well as customize my own workflows/tasks with ease! It's very intuitive and makes managing all our employee requests seamless. There are some things we wish were more customizable (like adding multiple phone numbers), but overall this has been great so far. We've seen an increase in efficiency since implementing the system - which means less time spent answering questions from users who don't need immediate attention or have issues outside their…

Pros
  • Super simple interface
  • Easy access for anyone within your organization.
  • Great customer service team that is responsive when needed
Cons
  • None

Revainrating 5 out of 5

Using Live Business Insights to keep track of any concerns

I like this system because it allows me, as someone who does not have much experience with computers or IT systems/apps (I am learning),to be able understand how things work when they need fixing etc without having too many computer skills myself! The customer service team are very helpful & friendly also which makes using them easier than other companies where you feel at times their attitude could make your day less pleasant!! There isn't anything really i dislike about LBi but if there was…

Pros
  • Very knowledgeable in terms o what's going wrong an why certain processes should happen for example.They'll often let employees know exactly whats happening behind scenes making life alot simpler instead of dealing directly wit management only being told "it will take 30 mins".which leaves us waiting ages until
Cons
  • Good but not great