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MAF ICIMS Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Collaboration and Productivity, Other Collaboration Software

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Description of MAF ICIMS

MAF ICIMS gives you 360-degree insight into the use of your Unified Communications. Information can be viewed via the self-configurable dashboard or via the extensive reporting.

Reviews

Global ratings 3
  • 5
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  • 4
    1
  • 3
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  • 2
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Type of review

Revainrating 4 out of 5

User friendly- easy to update and track

The best part in our work is its simplicity, so it's easy to set up with little training required from us as employees. It was also great for my manager who wanted me to easily view when I wasn't available (to make sure he called people). We didn’t like that we couldn’t create different views per meeting room which would have been helpful because sometimes all meetings are held at one location; however this isn’t always possible. For instance if there were several departments/offices using an…

Pros
  • How nice everything came together! No need or extra software such as MS access you can use your outlook logins & emails
Cons
  • There aren't multiple profiles within Microsoft Outlook

Revainrating 5 out of 5

Great solution and easy admin thanks largely due

I like that it has all aspects covered in one software package for my organization, including voice mail handling, call routing, conferencing etc., as well as being able to see activity from users within our UC system. It would have been nice if there were more options when creating an account/user profile - we had issues with some features not working properly until after several hours (or days). We are solving almost every communication problem related to internal communications using this…

Pros
  • Integration between various applications
  • Comprehensive view at any time about user activities
Cons
  • I don't really have any dislikes about this, everything is just fine

Revainrating 5 out of 5

Easy to use & intuitive software with excellent customer service

It was easy to set up, with no issues at all! The interface is very user friendly so I didn't really have any problems using it during my training period either (I trained for 2 months!).The support team are also fantastic; they were incredibly helpful throughout this process from onboarding through ongoing questions as part of our implementation lifecycle - always happy & willing go that extra mile when needed which made things easier than if we'd been less open about what challenges there may

Pros
  • Easy integration
  • Very comprehensive database management capability.
  • Intuitive UI /UX design wise
  • Great customer service!!
Cons
  • Will fit