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Morph.ai Review

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Marketing, Conversational Marketing

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Description of Morph.ai

WhatsApp Chatbot & Business Solutions Morph.ai is a platform that on-boards businesses on WhatsApp and lets them create chat-flows for complex use cases. The platform can be leveraged to create WhatsApp chatbots for lead generation, customer support, e-commerce orders, booking of service, nurturing leads, sending notification and more Full description * Morph.ai is a cloud-based marketing automation solution that helps small to large businesses deliver personalized customer experience via WhatsApp chatbots. The platform's capabilities begin from on-boarding clients on WhatsApp Business API. Features of the platform include a chat flow builder, AI-based bots, multiple channels, lead nurturing, web and messenger marketing, CRM synchronization, analytics and more. Plus, it offers various tools for users to manage multiple marketing campaigns, website widgets, A/B tests, lead lifecycle, and automated follow-ups via the LiveChat plugin. Morph.ai features a chat flow builder that helps users define conversation direction, data properties, branching, modular blocks, user inputs, Rest API, email and SMS communication, templates and CRM synchronization. The solution includes chat marketing that helps manage fake leads, queries, topic subscriptions, and content integrations. Morph.ai can be integrated with popular SaaS solutions such as Hubspot, Pipedrive, Salesforce, Zoho and more. Few of the best-known use cases have been: 💊An online pharmacy retailer introduced a chatbot that will collect the prescription on WhatsApp and deliver the medicine. The chatbot will also remind the patient to take the pills on time. 💰A crowdfunding platform is sending the pitch decks to small investors via WhatsApp and if they want to invest, the payment link is also sent on WA 💸An instant personal loan platform is collecting KYC details and extending credit line over WhatsApp through a conversational chatbot Benefits * 1. WhatsApp is the most used instant messaging app with a smartphone penetration rate of more than 80% in countries like India, Brazil, Germany. 2. Chat as a medium of business communication is becoming popular and mainstream 3. WhatsApp has the highest open rate (98%) and engagement rate (40%) 4. Eliminate the cost of human involvement by automating customer engagements 5. Integrate with your existing ERP, CRM, Support Desk or any other tool
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Type of review

Revainrating 4 out of 5

Excellent Chatbots & Messenger Marketing solution

I have been using Morph.ai for my business and it's been helping me reach out to a large number of people. Their team is very helpful and responsive. I used their chatbot to reach out to my audience and I had a lot of success. I would recommend them to anyone looking for a reliable chatbot. I have not encountered anything I dislike so far and I will continue using Morph.ai. It is helping me reach out to a large number of people and I am satisfied with the results so far. I am using it to reach…

Pros
  • I really liked using Morph.ai's chatbot because it is responsive and I get a lot of good feedback
Cons
  • I dislike the fact that I have to manually set the price in order to reach out to my audience

Revainrating 5 out of 5

Great tool and service - simple interface even non technical users

I like how easy it is to use, you can easily create bots that respond in any language using this platform! It's very intuitive so anyone who knows what they're doing will be able find their way around quickly enough for them not have issues with creating new chatbots or managing existing ones as well!! Nothing really at all but if there was something i would say maybe add more languages other than just english? Maybe make some of your features available outside US time zones too because we are…

Pros
  • The ease through making customised scripts within few clicks no coding required!!! Great support team also helps me along my journey learning about AI & NLP technologies :) Love love LOVE IT!!!!
Cons
  • There are disadvantages