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Qmatic Orchestra Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Office, Queue Management

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Description of Qmatic Orchestra

Orchestra 7 is a modular, scalable and world-class platform for customer journey management where you only pay for the value you need.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

An awesome integration platform designed especially

The most amazing thing about Qmatic Orchestra is that it is available in two versions, one for the cloud and the other for on-premise. It is highly scalable and has several integrations that help it to integrate with other products. It is a very powerful and flexible tool that is quite easy to use. It is also very cost effective. I have not found any particular aspect of the software that I dislike. However, I do not use the chat feature as it is not very user-friendly. I have been able to…

Revainrating 5 out of 5

Very helpful tool for tracking prospect activities.

The best thing about this software its integration with other tools like Salesforce or Zapier which makes it very easy to use its functionality in different ways. Nothing at all i dislike so far but sometimes there can be some issues when using the interface of the tool. I would recommend that if they have any issue regarding their product then contact them via email as i am sure most companies will help solve your problems easily once contacted by email. This software helps me track my…

Pros
  • Nothing at all i dislike so far but sometimes there can be some issues when using the interface of the tool

Revainrating 5 out of 5

Quickly pull together and visualise key metrics for all users

I like that it's easy to use with quick results in terms of creating reports or dashboards etc., as well has being able get data from multiple sources (not just Salesforce but also Google Analytics). It does have some limitations around getting more complex forms which can be difficult if using VF pages rather than custom code - so there are times when we've had issues pulling information out due its inability/lack of support towards this area! There isn't anything really at present i dislike…

Pros
  • The ability for you quickly create reportable metrics, visualizations easily through Excel integration is great!! And best yet all these things happen automatically once set up correctly ! So no manual intervention required either!!! No need anymore building complicated queries into Power BI instead now everything could simply done by clicking few buttons here an dthere..easy right?! lol
Cons
  • There are nuances