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Qtrac Virtual Queuing and Appointment Scheduling Platform Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Office, Queue Management

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Description of Qtrac Virtual Queuing and Appointment Scheduling Platform

Qtrac, brought to you by Lavi Industries, offers a world-leading virtual queue management system to optimize customer flow solutions for small, mid-size, and enterprise businesses. Our solutions: - Enhance the customer experience - Effectively schedule customer appointments - Eliminate lines - Grow sales - Help you develop data-driven customer strategies With more than 40 years of queuing experience, our team of professionals is dedicated to improving the customer journey by focusing on the way people interact with your physical stores and maximizing the overall customer experience. Ready to harness an integrated portfolio of customizable virtual queuing, with easy in-store team member adoption, that helps your organization optimize customer flow, accelerate throughput, and increase service efficiency? See the experience at www.qtrac.com.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

My experience has been good using this software

The ability to create an appointment and have it saved in the system so that it can be used and updated at a later time. It can be time consuming to create an appointment, and not all systems are created the same. Some are easier to use than others. I do not like that I cannot set the time that it is created. If an appointment is missed, it is not saved. I also do not like that the appointment is not saved until the day that it is used. This can cause problems with a missed appointment. I use…

Revainrating 5 out of 5

Convenient way to keep track and organize daily employee shifts

The ability of having all appointments at your fingertips is so convenient! Not only can I see when each appointment has been scheduled but also how many people are in line waiting as well (which helps me determine if my employees need more help or not)! It's very helpful that it tells which day they will be back with their next appt!! There really isn't anything bad about this software from what i've tried thus far; however there could definitely some improvements made regarding the…

Pros
  • Ability for customers to book online
  • Allows you access into multiple sites without needing different logins like google calendar does.
  • Great customer service team who responds quickly, even after hours thanks again!!!
  • Excellent support staff quick response time &
Cons
  • Good but not great

Revainrating 5 out of 5

Great scheduling and appointment setting app for medical offices

I like that we can create custom queues with multiple options of how long appointments should last! It is very user friendly which makes it great when working in our office environment as well where there are other people who aren't familiar or comfortable using certain software programs such as this one (we use many different types). We have had an issue recently regarding time zone differences but they were quick at getting back my email asking what was going wrong so i feel more confident…

Pros
  • Great customer service
  • Easy to navigate program, even for those less computer savvy individuals.
  • Very simple setup process you don’t need special technical knowledge
Cons
  • Some cons