Pros
- Very simple system & layout
- Ease in setting everything u need (time settings, etc)
- Can't wait until future features come along
Cons
- Some problems
ROBIN Conversation Console Review
1
·
Excellent
Rating
5.0
Customer Service, Customer Communications Management
Description of ROBIN Conversation Console
ROBIN is a tech & consultancy firm based in The Netherlands, specialised in eCommerce customer service. We are the only customer service technology company in the world that helps its customers build performance, stay on top of the rising shopper expectations and greatly improve the customer experience (CX).
We are a warm, personal sort of company made up of more than 30 engaged experts. In our home market of the Netherlands, we serve more than 120 leading eCommerce & retail brands. Also, we are part of Deloitte’s Fast 50 in The Netherlands. Now, we are coming to the rest of Europe.
About our Products & Services
ROBIN’s Conversation Console helps in-house customer service teams efficiently manage a high volume of online service and sales conversations - across channels. ROBIN Business Intelligence products deliver the insights to optimise your operation and improve CX.
Our dedicated Expert Coaches use our fully automated KPI console and advanced business intelligence to gradually turn customer service into the centre-piece of smart Customer Experience management.
