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Route: The Service Platform Review

5

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.4
ERP, Project, Portfolio and Program Management

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Description of Route: The Service Platform

Built for the unique and complex needs of service providers in spaces such as commercial cleaning, Route is the only service business software that brings together the essentials of the sales process in one cross platform solution. Featuring a robust web portal and a mobile app with offline capabilities, Route is fundamentally changing the game for service providers with tools never before seen by the industry that transform the way companies sell. Walkthrough Builder collects and organizes the scope of work in real time while you're actually in the prospect's space. After reviewing the information, calculate a bid with Route's Estimator and generate a Proposal supercharged by custom templates, personalization, and automation that bring you and your team unprecedented visibility, growth and productivity.

Reviews

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Type of review

Revainrating 5 out of 5

Easy, intuitive and user friendly for everyone

I like how easy it was to use! It's so simple you can't mess up!! We are able get our jobs done quickly with this system compared other systems we have used before (which were more complicated). There isn’t much else i dislike about route but maybe if there weren't any limits then they could make some improvements? Our team has been using ROUTE since late 2018 where all employees now share access through mobile devices or computers alike which makes things easier than ever from an admin side…

Pros
  • Easy for agents/end users as well allows us fast speeds, no limit & very efficient workflows.
  • Customer centric platform that puts people first in mind everytime
  • Allows ease across multiple platforms including desktops phones tablets etcetera

Revainrating 4 out of 5

Great software especially when you just need something simple

I like how easy it was to set up our new system. We had a lot of systems that we were using to track our work and manage our team members, but this made it easier to keep everyone on the same page, and it also helped us with tracking our time and billing clients. It is very user friendly and easy to use. There are some features that could be improved, but they are working on those now. I would recommend this product to anyone looking for a great way to organize their business. It has really…

Pros
  • It is very easy to keep up of everything
Cons
  • I wish I could sync with my accounting software too

Revainrating 4 out of 5

Great tool for prospecting and managing sales outreach!

I like how easy it was to use with our team members using multiple platforms which made communication seamless across all levels within my organization. It would be great if there were more templates available so we could have better branding when creating new accounts or leads. We are able to communicate internally without having to email each other back-and forth via an internal messaging system. This has saved time by not needing people to call into meetings just to ask questions about…

Pros
  • Also the ability to easily create leads, accounts, and opportunities
Cons
  • I will say, however that I was unable to make full use of the platform when we were testing it

Revainrating 4 out of 5

So far, couldn't live w/.o them!! Excellent interface and super responsive devs

Easy to use- very intuitive; great customer support! I wish there were more robust reporting features - however this may be due mostly from our own internal team's lackadaisical approach towards updating/upgrading older reports or tracking analytics data over time. Great product though with an excellent staff behind it who will help you get up & running quickly once onboarded by answering your questions (we did not have any). We are able to track lead flow through all steps within each client…

Pros
  • The customer support team was great very approachable and very quickly able to help us get up to running quickly once onboarded
Cons
  • We were not able to get all of the reporting features we were trying to use however this was due mostly to our own internal team's lackadaisical approach towards updating/upgrading

Revainrating 5 out of 5

Easy, efficient way of managing routes & drivers

I like how easy it was to set up my account with them! It's very intuitive and simple to use once you get used to it; just be patient when setting everything up because there are many options available so don't feel overwhelmed at first (I did). There were some things about their interface/user experience that didn’t make sense or seemed out-of place but overall they have been great thus far. We've made significant strides since we switched over from using our old system which took hours each…

Pros
  • Great user friendly design
  • Easy navigation between different modules, features etc.
  • Very helpful staff who is always willing help in solving issues as necessary for everyone involved
  • Customer support services team has also provided excellent technical assistance whenever needed along side other employees' feedback &amp suggestions
Cons
  • Some disadvantages