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Smart Cookie Design Review

2

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Professional Services, Dotdigital Consulting

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Description of Smart Cookie Design

Smart Cookie Design is a specialist Shopify development agency working with clients of all different sizes and stages of growth.

Reviews

Global ratings 2
  • 5
    2
  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Excellent support and great knowledge of Magento 1

I like that they are very knowledgeable about their customers products, as well how to implement them in our theme! They listen closely when we need specific features or tweaks done for customer needs then work hard at getting it into place quickly so no downtime/issues from code changes which can happen any time (especially during busy times). Have had some issues where there was an error but didn't realize until after payment made - this has been resolved by contacting smart cookie who have…

Pros
  • Easy communication with support staff
  • Great service& quick response rates
  • Very helpful advice re new product developments too
Cons
  • Almost everything is ok

Revainrating 5 out of 5

Great customer service AND technical knowledge

We've worked together for about 5 years now, so it's hard to say they are things I dislike specifically! They have been flexible in terms my demands (it takes time sometimes) but if you're looking at using someone as an extension or expert consultant - we always find that our projects run smoother when there's more than one party involved too :) The support team really helps us out from afar; having them answer questions quickly has saved me many hours during design phases where decisions were…

Pros
  • Flexibility
  • Great customer service/support system
  • Timely response times via email / phone call
Cons
  • It is hard to say